Care home concerns addressed

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News

An elderly care home says it has replaced its manager and addressed shortcomings after a critical inspection report by the Care Quality Commission.

Inspectors paid an unannounced visit on the privately-run Greenacres residential care home in Heckington on March 10 and overall found most areas of the service to be ‘requiring improvement’.

The subsequent report described the safeguarding of patients as being ‘inadequate’ as risks were not properly recognised and proper procedures for administering medicines were not followed and records were incomplete.

The report said there were enough staff to provide care for the people living at the home on Cameron Street, however, their deployment meant staff were not always available to meet needs quickly. It added the registered manager had not completed all appropriate checks of staff and ongoing supervision of performance was sporadic.

The inspector added: “The registered manager did not support an open culture in the home and did not respond appropriately when staff raised concerns about the care people received.”

The report also criticised care plans which it said were not personalised and were not reviewed routinely.

It added the manager had not kept abreast of latest care standards and did not always seek appropriate healthcare advice when planning care.

Tracy Sexton took over as manager in March after the inspection.

She said: “All the improvements have been made and we are being monitored by the council who are happy.”