A new way for victims of crime to track the progress of an investigation was launched yesterday (Monday) by Lincolnshire Police.
The new service, called Track My Crime, will enable victims and witnesses to receive updates on the progress of their case online.
The secure system even emails people to tell them an update is waiting for them to see.
The initiative has been launched by the force with support from Police and Crime Commissioner Marc Jones – who has responsibility for commissioning all victim services in the county.
Victims and witnesses first receive an email explaining how to register with their own password on Track My Crime. They will then be able to sign in using surname, crime number, date of birth and their own password.
When updates have been posted the user will get an alert email.
The launch comes just three months after Lincolnshire Police introduced a new system allowing residents to report crimes online and is part of a drive by the PCC to put victims at the forefront of new services.
Superintendent Kieran English, head of contact management at Lincolnshire Police, said Track My Crime will not replace existing forms of communication between police officers and victims, but instead provides an extra choice for a method of contact.
“Track My Crime will enable the public who have been the victim of a crime to receive updates from officers on the progress of their investigation, online, at any time,” he said.
“This is another development which enables the public to engage with the police effectively, using systems that fit with modern lifestyles”.
In the past victims have had to wait for the police officer investigating their crime to contact them with updates. Often this could be at times that weren’t convenient for the victim. TrackMyCrime will send your information to the website as soon as it is inputted into the police computer system and you will be automatically alerted to updates on your case via a text or email notification. You can then access this information securely at a time that is convenient to you.
When or shortly after you report your crime, you will be advised whether you can use TrackMyCrime to track the investigation of your case online.
PCC Marc Jones pledged in his Community Safety, Policing and Criminal Justice Plan to “continue to transform Lincolnshire Police into a modern and innovative force” that can “tackle the changing nature of crime and respond to differing community needs”.
“Of course, it’s crucial that we continue to minimise the number of people who become victims of crime but equally we must ensure that those who do fall prey to criminals are at the forefront of our thinking,” he said.
“We must make certain that victims of crime, the young, the old and the vulnerable get help to protect themselves and to cope and recover and this development is one further step on that path.
“As doubts remain about our funding in the future it is also imperative that we find innovative ways to serve our residents and I will continue to work with the force to ensure communications with the public are modern and effective.”