A new, freely-accessible computer terminal at a council advice point is helping benefits claimants to access their online accounts and prepare for the switch to Universal Credit.
Residents can use the facility in Navenby’s Local Access Point – as well as a further eight in NKDC’s Sleaford Customer Access Centre – to look for work, seek a council house, manage their benefits and rent accounts and make payments, including their Council Tax.
It has been installed primarily to assist with the transition over to Universal Credit from a range of benefits and tax credits, since new Universal Credit accounts have to be managed online.
The computer in the Navenby Local Access Point, at The Venue, on Grantham Road, can be used during the office’s opening hours: Tuesday to Friday, 9.30am to 12pm.
It has been installed initially on a trial basis, but if it proves successful will remain in place and others will be rolled out to other Local Access Points across the district and the new InfoLinks in North Hykeham.
This emphasis fits within the council’s wider U Can awareness campaign to help people prepare for benefit changes.